Who to call
Start with what's happening.
Families rarely arrive with a checklist. They arrive with one worry. Find the point you're at and see which kind of professional deals with it.
Still at home
“The stairs are getting to be a lot, and the yard got away from her this year. We're starting to wonder if someone should be coming in a few mornings a week.”
Who handles this
Deciding to move
“The house is worth something now. We don't know whether to sell it or borrow against it.”
Who handles this
Choosing care
“Four buildings, four tours, four price sheets. They all sounded the same by Thursday — and none of them include as many hours as Dad actually needs.”
Who handles this
Money & paperwork
“Nobody can find the power of attorney and the bank won't talk to me without it.”
Who handles this
Loss & what follows
“We have the service handled. It's the house full of forty years I can't face.”
Who handles this
Not sure which one you're in?
That's normal — most families are in two at once. Browse everyone in the directory, or start with a placement adviser or care manager, whose whole job is helping you work out the order of things.